Effective Date: 8 September 2026

At Newtrino™, we want your order to reach you safely, securely and as quickly as possible. This Shipping Policy explains how orders placed through our website are processed and delivered within South Africa.

1. Order Processing

Orders are processed Monday to Friday, excluding South African public holidays.

Orders are generally processed and prepared for dispatch within 1–2 business days after payment has been successfully received and verified.

Once your order has been dispatched, you will receive a confirmation email or notification with your tracking information, where available.

Please ensure that your delivery address and contact details are complete and correct before submitting your order. Newtrino™ cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete information provided at checkout.

2. Delivery Areas

We currently deliver to addresses throughout South Africa.

Delivery times and availability may vary depending on your location. Remote or outlying areas may require additional delivery time and, in some cases, additional courier charges.

If we are unable to deliver to your specified address, we will contact you using the details provided with your order.

3. Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are:

Major metropolitan areas: approximately 2–5 business days

Regional areas: approximately 3–7 business days

Remote or outlying areas: approximately 5–10 business days

These timeframes are estimates and are not guaranteed.

Delivery may occasionally be affected by courier delays, public holidays, adverse weather conditions, peak shopping periods, incorrect delivery information or other circumstances beyond our reasonable control.

4. Shipping Costs

Shipping costs, where applicable, are calculated at checkout based on your delivery address, order size and selected shipping method.

From time to time, Newtrino™ may offer free shipping or promotional delivery offers. Any applicable promotion and its conditions will be displayed on our website or at checkout.

5. Tracking Your Order

Where tracking is available, you will receive your tracking information once your order has been dispatched.

Please allow up to 24 hours after receiving your dispatch notification for your tracking information to become active on the courier's system.

6. Delayed Deliveries

We work with reputable courier partners and make every reasonable effort to ensure your order arrives within the estimated delivery period. However, specific delivery dates cannot be guaranteed.

If your order has not arrived within the estimated delivery timeframe, please contact us at info@newtrino.co with your order number so that we can investigate the delivery with the courier.

7. Incorrect or Incomplete Delivery Details

Customers are responsible for providing an accurate delivery address, telephone number and email address when placing an order.

If your order cannot be delivered or is returned to us because incorrect or incomplete delivery information was provided, additional shipping charges may apply to resend the order.

8. Damaged or Missing Orders

Please inspect your parcel and products as soon as possible after delivery.

If your parcel appears to have been damaged in transit, please contact us at info@newtrino.co within 48 hours of delivery where reasonably possible. Please provide your order number together with clear photographs of the damaged packaging and affected products so that we can assist you promptly.

If an order is confirmed as lost in transit, we will work with the relevant courier to investigate the matter and, where appropriate, arrange a replacement or refund in accordance with our Returns & Refund Policy and applicable South African consumer law.

9. Successful Delivery

Orders will be delivered to the delivery address provided at checkout.

We recommend using an address where you or another authorised person will be available to receive the parcel.

Once an order has been successfully delivered to the address provided, it will be considered delivered. Nothing in this Shipping Policy is intended to limit any rights you may have under applicable South African consumer law.

10. Contact Us

If you have any questions about your order, delivery or this Shipping Policy, please contact us:

Newtrino™
Tomé Distribution
Email: info@newtrino.co
Website: www.newtrino.co
South Africa

Policy Updates

Newtrino™ reserves the right to update or amend this Shipping Policy from time to time. Any changes will be published on this page and will take effect from the updated effective date shown above.